privacy policy
Green Nest Resort, Kotagiri Last Updated: July 11, 2025
At Green Nest Resort, we understand the importance of your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us, especially when you inquire about our services, including destination weddings.
1. Who We Are Green Nest Resort, located in Kotagiri, is a premier destination offering luxurious accommodation and event services, including bespoke destination weddings amidst the natural beauty of the Nilgiris.
2. Information We Collect We collect personal information that is necessary to provide our services and respond to your inquiries. This may include:
- Contact Information: Name, email address, phone number, and postal address.
- Wedding Specifics: Preferred wedding dates, estimated guest count, specific requirements (e.g., venue type, catering preferences, budget range), and any other details you provide related to your wedding inquiry.
- Technical Data: IP address, browser type, operating system, referral sources, website usage patterns, and other technical information collected automatically through cookies and similar technologies when you visit our website or interact with our ads (like Google Ads Lead Forms).
- Correspondence: Records of communications when you contact us via email, phone, or online forms.
- Online Inquiry Forms: Such as the Google Ads Lead Form, forms on our website, or other digital platforms.
- Direct Interactions: When you contact us by phone, email, or in person.
- Automated Technologies: Through cookies and tracking pixels as you interact with our website and online advertisements.
- Third-Party Services: We may receive information from third-party booking platforms or wedding planners if you engage with them regarding our resort.
- To Respond to Inquiries: To provide you with information about our destination wedding packages, send proposals, answer your questions, and offer tailored solutions.
- Service Delivery: To plan and execute your booked wedding or stay, including coordination with our internal teams (e.g., event management, catering, accommodation).
- Communication: To send you updates, confirmations, special offers, and promotional materials related to our services, provided you have consented to receive such communications.
- Improve Services: To understand your needs, enhance your experience, and improve our website, services, and marketing efforts.
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
- Service Providers: With trusted third-party service providers who assist us in operating our business, such as IT support, marketing agencies (like Google Ads), payment processors, and event management partners. These parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: When required by law, court order, or government regulation, or to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the new entity.
- Right to Access: You have the right to request access to your personal data held by us.
- Right to Correction/Erasure: You have the right to request correction of inaccurate or incomplete personal data, and in certain circumstances, the erasure of your personal data.
- Right to Grievance Redressal: You can approach us with any grievances regarding the processing of your personal data.
- Right to Nominate: You have the right to nominate an individual who will exercise your rights in the event of your death or incapacity.
- Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.